Xymer Technology customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post - Drinnick House , St. Georges Road, Nanpean, St Austell, Cornwall, PL26 7XR, GB
Telephone - 07910 117144
Email - richard@xymertec.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Occupation
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Transaction data (including details about payments to and from you and details of products and services you have purchased)
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Usage data (including information about how you interact with and use our website, products and services)
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Information relating to compliments or complaints
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Records of meetings and decisions
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Website user information
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Addresses
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Purchase or service history
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Account information, including registration details
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Information used for security purposes
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Marketing preferences
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Technical data, including information about browser and operating systems
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
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Addresses
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Profile information
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Marketing preferences
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Purchase or account history
We collect or use the following personal information for research or archiving purposes:
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Names and contact details
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Addresses
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Purchase or client account history
We collect or use the following personal information to comply with legal requirements:
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Name
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Contact information
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Client account information
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Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Purchase or service history
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Witness statements and contact details
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Photographs
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Customer or client accounts and records
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Financial transaction information
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Information relating to health and safety (including incident investigation details and reports and accident book records)
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Correspondence
Lawful bases and data protection rights
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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We only collect the information that is required to reply to enquiries and operate customer relationships.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
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Directly from you
How long we keep information
We keep supplied information for a period of five years after the last contact with clients or contacts.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
24 November 2024